Returns, Refunds & Exchanges

- Every piece is carefully quality-checked and thoughtfully packaged to ensure it arrives in perfect condition.

- We take great pride in our craftsmanship and want every customer to truly love their purchase.

- If your order arrives damaged, please contact us at alnoorjewels.aus@gmail.com within 24 hours of delivery.

- Include clear images of the item and packaging so we can assess the issue.

- Once reviewed, we will email you with the outcome and next steps.

- If a sale item is confirmed as damaged, a store credit will be issued

- Returns are only accepted for items damaged during transit.

- We do not accept returns for wear and tear, misuse, or change of mind.

- Returned items must be in their original condition, including all packaging, as received.

Please note: Shipping costs are non-refundable and will be deducted from any approved refund.

- We do not offer exchanges or returns for change of mind or if an item does not meet personal expectations.

- We encourage customers to carefully review product descriptions and specifications prior to purchasing.

- Approved refunds will be issued to the original payment method.

- You will receive a confirmation email outlining the refund details once processed.

- Original shipping charges cannot be refunded.

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